Got Issues?

We’re here to help. Fortunately, most common app problems can easily be fixed with a few simple steps. To learn more, select a topic below:

Multi-Touch Gesture Issues
If you’re unexpectedly bounced into another app or out to the Home Screen during play, your issue could be related to Apple’s multitasking gesture support. These gestures, which are designed to help you quickly navigate between apps, can be problematic in multi-touch games. Fortunately, there’s an easy fix.

To turn off the multitasking gesture feature:

1. From the Home Screen, tap on the Settings button.
2. Next, look for the “Multitasking Gestures” slider, and slide to the left to deactivate it.

General App Issues
While the following troubleshooting guide was written for the iPad and iPhone/iPod Touch, the same general steps apply to most devices. For more specific advice, see the manufacturer’s website.

Make sure you’re up-to-date. Many problems can be solved by making sure that you have the latest version of your operating system and app installed. If this doesn’t resolve your issues, try the next step.

Re-launch the app. Sometimes relaunching an app is all that it takes to restore it to normal working behavior.

  • If the app is open, click the Home button to exit the app.
  • Next, double click the Home button to see all of the apps that are currently open.
  • If you’re using iOS 7, swipe left or right to find the app you want to close and then swipe the preview page up to close it. If you’re using iOS 6, touch and hold the icon until it begins to jiggle. Then, tap the red negative sign in the corner to close it.
  • Click the Home button to return to the home screen and re-launch the app.

Restart your device. If relaunching your app doesn’t solve the problem, try restarting your device. To restart your device, press and hold the Sleep/Wake button and select the “Slide to power off” option when it appears. Once your device is powered all the way off, press and hold the Sleep/Wake button until it restarts. (If your device has crashed or locked up, you can force the device to restart by holding down the Sleep/Wake button and the Home button at the same time until the Apple logo appears.

Re-download the app. If that doesn’t resolve the problem, delete the app and install a fresh copy. As long as you use the same iTunes account you used to buy the original app, you can always download a new copy for free.

  • To delete an app, touch and hold its icon on the Home screen until it starts to jiggle, then tap the X to delete it from your device. When finished, press the Home button.
  • Next, tap the App Store icon and make sure that you are signed in with the same account that you used to make the original purchase.
  • Finally, locate the app in the store and re-download it.
  • Next Steps

    If you’re still having problems, we’ll be glad to help. Just email with the following information:

    • The type and model of your device. (i.e. iPhone 3G, iPad 2, etc.).
    • Which version of the iOS you’re using (See Settings>General>About>Version on your device).
    • The app and the version you’re using (See Settings>Usage>App Title).
    • When the problem occurs. (i.e. On startup, or when you attempt a specific action, etc.).